Security incident reporting software
Replace scattered incident notes with structured, client-ready reports
GuardOnIQ turns operative observations into structured digital incident reports — captured at the point of event, reviewed by supervisors and shared with the right client manager only.
Incident records that cannot be found, defended or shared
Most UK security firms still rely on a mix of paper occurrence books, phone photos, WhatsApp messages and end-of-shift emails. The information is there somewhere — but when a client asks, an insurer queries or a regulator investigates, it takes hours to assemble and looks unprofessional when it arrives.
- Important detail forgotten between event and write-up
- Photos lost on personal devices
- No consistent severity or category scheme
- Supervisors with no easy way to review reports
- Clients receiving inconsistent, unbranded summaries
- No defensible audit trail of who saw what, when
How GuardOnIQ helps
Structured reports captured at the point of event
Operatives log incidents on their phone in minutes — category, severity, structured notes and supporting photos. Supervisors review and approve, then the relevant client manager sees a clean, branded record for their site. Internally, you keep the full trail; externally, you share only what the contract requires.
What you get
Structured digital reports
Category, severity, time, location and structured notes — never freeform-only text.
Photo and evidence capture
Attach supporting evidence at the moment of incident, not days later from memory.
Severity and triage
Consistent severity scales make it easy to spot critical incidents across the estate.
Supervisor review and approval
Editorial control before anything reaches a client — protect accuracy and reputation.
Client-scoped visibility
Each client manager sees approved incidents for their own sites only — never the whole estate.
Linked to shifts and sites
Every incident is tied to the specific shift, operative and site for full context.
Full audit trail
Submitted, reviewed, approved and shared statuses are all timestamped and attributed.
Client-ready exports
Generate per-site or per-client incident exports for monthly reviews and insurer queries.
UK security use case
Logging an aggression incident at a hospital reception
At 22:14 an operative on a hospital reception contract is involved in an aggression incident. They open GuardOnIQ on their phone, select the right category, set severity, write structured notes and attach two photos — all before the incident is even fully resolved. The supervisor on shift reviews the report within minutes and approves it. The next morning, the hospital's facilities manager logs in to their client portal and sees the approved incident attached to their site, ready for their internal Monday meeting.
Business benefits
- Faster, more accurate incident records than paper or chat
- Consistent reporting standard across operatives and supervisors
- Stronger client conversations backed by structured evidence
- Defensible audit trail for insurers and regulators
- Less time wasted reconstructing what happened after the fact
- Editorial control over what each client sees
Frequently asked questions
Book a demo and see structured incident reporting in action
We'll walk through capture on a phone, supervisor review and the client-facing portal — using categories that match your contracts.
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